All participants can see each other through a digital representation, making it easy to look out for one another. Clear boundaries prevent you from leaving the expedition area, and a staff member is always present to ensure everyone’s safety.
We clean and disinfect all equipment after every use, including the masks on our headsets, headset lenses and headphones pads. Sanitizing our equipment is always a standard procedure as health, safety, and cleanliness is a priority.
No. Our expeditions are designed to feel natural and comfortable. You can move freely, and what you see always matches your real position in the space. Many visitors who have felt motion sick in other immersive experiences do not experience it during our expeditions.
The experience itself last for 20 minutes. With an instruction beforehand take 30 minutes into account.
Our content is primarily designed for adults, but children aged 8 and older can also fully enjoy the expeditions. Younger participants are often curious and engaged, making it a great shared experience for families.
Yes. You can wear your glasses whilst doing the expeditions. Our equipment has room for almost all frames.
Yes, people using a wheelchair can join an expedition. If you require assistance with movement, someone from your group will need to be available to help you during the expedition.
We offer our expeditions in multiple languages. Our primary languages are Dutch and English, and we also support several others, including German, French, Spanish, and Chinese. If you are unsure whether your language is available, you can inquire in advance by sending us an e-mail or by filling out the contact form.
The current ticket price is €17.50. At this time, we do not offer additional discounts, such as for Museumkaart holders or children.
Neoseum Eindhoven is located at: Heuvel Galerie 102, 5611 DK, Eindhoven
The closest you can park is in the Q-park Heuvel Galerie
We have a capacity of up to 6 people at the same time. Groups larger than 6 can still book by selecting a time slot, choosing the number of participants, and then selecting an additional time slot for the remainder of the group. If you would like assistance with a larger booking, do not hesitate to contact us.
Tickets are available at the door; however, we recommend reserving a time slot online to ensure you can go at your preferred time. We only accept card payments at the door.
No, we can scan your ticket from your phone. However, printing it may be useful if you prefer to have a paper version with the access information.
Yes, contact us at least 24 hours in advance to reschedule your ticket.
Tickets are neither refundable nor cancellable.
Yes someone else can use your ticket.
If you are going to be late, please call us (085 060 9788) as soon as possible. We will do our best to accommodate you.